Want to know what other North Dakota local governments learned about this past January? Check out the January top 5 most frequently completed LocalGovU courses below:
*Course names and descriptions by LocalGovU (accessed Feb. 20, 2024, from www.LocalGovU.com/NDIRF)
1. Family and Medical Leave Act (FMLA)
In previous eras, people often became caught in an “either/or” situation because employers were not always cooperative when individuals needed time for personal matters. Employees ran the risk of losing their jobs and benefits if they made the choice of putting their family first. Fortunately, the Family and Medical Leave Act (FMLA) entitles eligible employees to take the time they need to handle life events. We will go over the FMLA in detail to help you understand the basic provisions and how the FMLA can benefit you.
2. Successful Customer Interactions
There is a strong correlation between customer satisfaction and the success of a business or department. Welcoming customers means working to create satisfied customers from the inside-out. When local government creates satisfied customers, we create empowered and informed citizens. In this course, learners will discover how to interact as co-workers and service providers. We will also cover understanding the customer goal and how to create goals that will lead to successful customer interactions.
3. Defensive Driving Basics (Tied)
This course will dive into the basics of defensive driving, including its definition, purpose, and importance, as well as the factors that play an important role from the driver’s perspective. We will also discuss the equipment and judgment necessary for driving safely, as well as review the types of impairment that should be avoided to increase driver safety.
3. Advanced Defensive Driving Techniques (Tied)
This course concentrates primarily on advanced defensive driving techniques. You will be given instruction on how to drive defensively in adverse conditions including heavy rain, snow, and ice. We will further discuss how to share the roadways with other motorists, cyclists, and pedestrians.
4. Anti-Harassment in the Workplace (Tied)
Harassment in the workplace is a serious issue that requires a thorough understanding to promote awareness and ultimately prevention. Improper behavior in the workplace may have significant consequences for those involved, for yourself as an employee, and your employer. Recognizing the various types of harassment will help you to identify potential warning signs and take the necessary steps to report harassment.
4. Ethical Behavior for Local Government (Tied)
In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards.
5. Discipline and Termination (Tied)
In every organization, employees are let go for various reasons. The decision to discipline or even terminate an employee is not one that should be taken lightly, and there is a right and wrong way to approach the situation. In this course, learners will explore ways to appropriately address issues before termination is necessary, be able to terminate employees confidently if discipline fails, and for employees to understand the need for a disciplinary process and the rules and expectations that inform them.
5. Interviewing Skills for Managers: Conducting an Interview (Tied)
This course is designed to provide managers with the knowledge and skills to recruit and onboard the right talent. Behavioral interviewing is a proven hiring technique that will allow you to hire candidates who have the necessary skills to perform at the highest level on a job. This technique has a higher percentage than traditional interviewing processes for predicting the future of job candidates.
If your entity is interested in learning how the NDIRF’s LocalGovU online training platform can support employee training initiatives, reach out to our Director of Member Services Corey Olson at Corey.Olson@ndirf.com. LocalGovU is offered free to NDIRF members.
Register today to start your LocalGovU professional development journey at www.NDIRF.com>Member Benefits>Online Training.