May 2023: Top 5 LocalGovU Courses
The top LocalGovU courses our members completed in May demonstrate how the training platform supports professional development for all employees within your organization. From defensive driving and successful customer interactions, to anti-harassment and ethical behavior, knowledge obtained from these courses is applicable in any line of work.
Check out below summaries for each top LocalGovU course in May:
*Course names and descriptions by LocalGovU (June 16, 2023).
1. Defensive Driving Basics
This course will dive into the basics of defensive driving, including its definition, purpose, and importance, as well as the factors that play an important role from the driver’s perspective. We will also discuss the equipment and judgment necessary for driving safely, as well as review the types of impairment that should be avoided to increase driver safety.
2. Advanced Defensive Driving Techniques
This course concentrates primarily on advanced defensive driving techniques. You will be given instruction on how to drive defensively in adverse conditions including heavy rain, snow, and ice. We will further discuss how to share the roadways with other motorists, cyclists, and pedestrians.
3. Shaping an Ethical Workplace Culture
Workers create an organization’s culture of credibility, integrity, and excellence. When a group of employees honors an environment of ethical principles and foundation, the organization benefits from the culture. The instructional goal of Ethics in the Workplace is to highlight the importance of ethical behavior choice, examine ethical decision-making, and discover consequences of individual ethical attitudes on the organization as a whole.
4. Successful Customer Interactions
There is a strong correlation between customer satisfaction and the success of a business or department. Welcoming customers means working to create satisfied customers from the inside-out. When local government creates satisfied customers, we create empowered and informed citizens. In this course, learners will discover how to interact as co-workers and service providers. We will also cover understanding the customer goal and how to create goals that will lead to successful customer interactions.
5. (Tie) Anti-Harassment in the Workplace
Harassment in the workplace is a serious issue that requires a thorough understanding to promote awareness and ultimately prevention. Improper behavior in the workplace may have significant consequences for those involved, for yourself as an employee, and your employer. Recognizing the various types of harassment will help you to identify potential warning signs and take the necessary steps to report harassment.
5. (Tie) Career Professionalism
Being a professional means more than just wearing a suit and tie to work every day. A true professional is someone with integrity, who looks to upgrade their skills consistently, who support others, and who listen carefully. In fact, professionals are people who get promotions, earn raises, and achieve longevity in their careers. In this course, learners will explore the necessary skills for career professionals: effective communication, having high expectations for yourself, and representing your personal brand.
5. (Tie) Ethical Behavior for Local Government
In this course, we will define ethical behavior, provide examples of work situations where a thorough understanding of workplace ethics may be applied, and ways in which you can determine if your decisions and behavior are meeting the appropriate standards.
5. (Tie) Family and Medical Leave Act (FMLA)
In previous eras, people often became caught in an “either/or” situation because employers were not always cooperative when individuals needed time for personal matters. Employees ran the risk of losing their jobs and benefits if they made the choice of putting their family first. Fortunately, the Family and Medical Leave Act (FMLA) entitles eligible employees to take the time they need to handle life events. We will go over the FMLA in detail to help you understand the basic provisions and how the FMLA can benefit you.